Infoblox IPAM Solution for a leading SAUDI digital transformation and business solutions provider.
Country
Riyadh, KSA
Sector
Digital Transformation & Business Solutions
# of Employees
3000+
Vendor
Infoblox
Technology
IPAM / DDI
Summary:
A leading Saudi joint-stock business solutions and digital transformation provider runs its network operations on Infoblox IPAM, integrated with its network and security devices. IP address and DNS record assignment for the customer’s entire virtual environment depends on Infoblox.
As the environment scaled, IPAM scanning problems and integration issues with the Cisco Nexus 7000 (7K) core switches reduced visibility and put operational reliability at risk. Infoblox asked GTS to bring its hands-on implementation and troubleshooting experience on site. Working closely with the customer and the Infoblox development team, GTS resolved the issues, restored network visibility and enabled automation between Infoblox and the virtual environment.
Customer Challenges
Limited visibility:
IPAM scanning could not keep up with the size of the environment, so the customer lacked a complete, current view of its networks, subnets and IP usage.
Integration issues with the core:
Recurring integration problems between Infoblox and the Cisco 7K switches, which form the core of the customer’s infrastructure, affected discovery and data accuracy.
High operational dependency:
With IP address and DNS record assignment for all virtual workloads relying on Infoblox, any issue directly affects network operations and the teams depending on them.
Need for specialist expertise:
Infoblox engaged GTS for its field experience in Infoblox implementation and troubleshooting, to work on the ground with the customer and find a lasting solution.
GTS Core Solution
On-site Expert Engagement and Troubleshooting:
- GTS engineers embedded with the customer’s network operations team to analyze discovery and integration behavior end to end across the Infoblox deployment and the Cisco 7K core.
- GTS worked directly with the customer and the Infoblox development team to isolate root causes and drive fixes.
- Targeted workarounds were applied in the interim and validated step by step, so improvements were visible early while permanent fixes progressed.
- Daily progress and transparent communication-built trust with both the customer and the vendor.
Infoblox Integration and Automation:
- Integration between Infoblox and the customer’s virtual environment was stabilized for automated IP address and DNS record assignment.
- Integration with network and security devices was tuned so IPAM data stays aligned with the live network.
Results and & Business Outcomes
- Visibility — the customer gained a clear, reliable view of its current networks and subnets.
- Automation — Infoblox is integrated with the virtual environment, so IP and DNS assignment and network operations are automated.
- Stable core integration — the issues with the Cisco 7K core were resolved / are under control; confirm wording.
- Trusted partnership — GTS earned the confidence of both the customer and Infoblox, strengthening the three-way relationship, working on more projects with the customer.