GTS

Managed
Services & SLA

GTS offers 24/7 Managed Security Services backed by an SLA for fast response and reliable protection.

Managed Services & SLA

At GTS, we provide comprehensive Managed Services & Support Contracts to ensure the reliability and performance of your mission-critical infrastructure across network, security, collaboration, wireless, and data center solutions. With expertise spanning leading vendors such as Cisco, Palo Alto, Fortinet, F5, Symantec, HPE, Nutanix, Dell, and more, we deliver tailored support designed to keep your business running smoothly.
Service Pricing
Support Level
Support Type
Fixing Issues
Daily Operations
Response Time
Support Manager
Assigned
Silver
Free with
Implementation
Projects
8x5
Remotely
Included
Not Included
NBD
Not Included
Gold
Paid
8x5
Remotely
Included
Included
NBD
Included
PLATINUM
Paid
24x7
Remotely
Onsite (P1 Tickets)
Included
Included
4 Hours
Included